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Privacy Policy

Client Information on Data Protection:

The protection of data related to your person is important to us. According to the General Data Protection Regulations, I will inform you below about how my practice collects, saves or passes on data, and what rights you have.

Responsibility for Data Processing: 

The person responsible for processing data is:
Zoe Spranger, Wielandtstr. 26, 69120 Heidelberg; +49 151 28903166

The processing of your data follows legal requirements in order to fulfil the duties connected to the therapy contract between you and your professional counselor.

Recipients of your Data: 

I only pass your personal data onto third parties if it is legally allowed (e.g. due to acute danger to yourself or others) or if you have consented.

People who receive the data are likely to be other doctors or psychotherapists, health service providers or in the case of unpaid bills also lawyers and legal institutions. When you establish contact between me and your health service provider, this is considered to show your consent to pass on information about your health, which is necessary to establish the necessity and the approval of the therapy or its prolongation.

The information is passed on mainly to clarify medical questions or questions which result from your relationship with your insurance company. In individual cases information is passed on to other valid recipients.

Saving your Data: 
I keep your data only as long as it is necessary to do so for the treatment. I am obliged by law to retain the data for at least 10 years beyond the end of treatment. Invoices, according to the requirements of the Finanzamt, are kept for thirteen years.

Your Rights: 

You have the right to information about the collected data which pertains to you. You also have the right to have incorrect data corrected. Beyond this under certain circumstances you have the right to the deletion of your data, the right to limit how the data is processed as well as the right to have data passed on. The processing of your data follows legal requirements. Only under exceptional circumstances do I require your consent. In these cases you have the right to revoke your consent for future processing of your data.

You also have the right to complain to the appropriate Aufsichtsbehörde für den Datenschutz should you believe that the processing of your personal data has not occurred in accordance with the legal requirements. The postal address for the appropriate Aufsichtsbehörde is:
Landratsamt Rhein-Neckar-Kreis – Postfach 10 46 80 – 69036 Heidelberg. Additional contact details are: Kurfürsten-Anlage 38 - 40 – 69036 Heidelberg – Email: - Behördennummer: 115 (ohne Vorwahl)

Legal Basis: 

The legal basis for the processing of your data is Artikel 9 Absatz 2 lit. h) DSGVO in Verbindung mit Paragraf 22 Absatz 1 Nr. 1 lit. b) Bundesdatenschutzgesetz. Should you have any questions about this, please just ask me.

You have the right to withdraw your consent at any time.

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